User Tourly
Privacy Policy

Privacy Policy

Last updated: February 22, 2026

1. Introduction

This Privacy Policy explains how RaketaLabs ("Company," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you use the User Tourly platform, including our website, dashboard, embeddable widgets, APIs, and any related services (collectively, the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, company name, job title, and password.
  • Billing Information: If you subscribe to a paid plan, we collect payment details such as credit card information, billing address, and tax identification numbers. Payment processing is handled by our third-party payment processor, and we do not store full credit card numbers on our servers.
  • Support Communications: When you contact us for support, we collect the content of your messages, attachments, and any other information you choose to provide.
  • User Content: Data you create within the Service, including onboarding flows, tour configurations, checklists, surveys, and analytics settings.

2.2 Information Collected Automatically

  • Usage Data: We collect information about how you interact with the Service, including pages visited, features used, clicks, session duration, and navigation paths.
  • Device and Browser Information: We collect device type, operating system, browser type and version, screen resolution, language preferences, and time zone.
  • Log Data: Our servers automatically record information including your IP address, access times, referring URLs, and error logs.
  • Widget Interaction Data: When our embeddable widget is deployed on your website, we collect end-user interaction data such as tour progress, step completions, dismissals, and checklist engagement.

2.3 Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to maintain session state, remember preferences, analyze usage patterns, and improve the Service. You can control cookie preferences through your browser settings, though disabling cookies may limit certain features.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, maintain, and improve the User Tourly platform and its features.
  • Account Management: To create and manage your account, process transactions, and send service-related communications.
  • Analytics and Insights: To generate aggregated analytics, dashboards, and reports that help you understand end-user behavior and onboarding effectiveness.
  • Product Improvement: To understand how users interact with our Service, identify issues, and develop new features.
  • Customer Support: To respond to your requests, troubleshoot problems, and provide technical assistance.
  • Security and Fraud Prevention: To detect, investigate, and prevent unauthorized access, abuse, and other harmful activities.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • Communication: To send product updates, feature announcements, security alerts, and marketing communications (with your consent where required).

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: We share data with trusted third-party vendors who perform services on our behalf, such as hosting, payment processing, email delivery, and analytics. These providers are contractually bound to use your data only for the purposes we specify.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
  • Regular security assessments and vulnerability scanning
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with the Service. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal, accounting, or compliance purposes.

Aggregated and anonymized data that cannot be used to identify you may be retained indefinitely for analytical and product improvement purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Deletion: Request deletion of your personal data, subject to certain legal exceptions.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to the processing of your personal data for certain purposes.
  • Restriction: Request restriction of processing in certain circumstances.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place, including standard contractual clauses and other transfer mechanisms approved by relevant authorities, to protect your data during international transfers.

9. Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after the effective date of the revised policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: